Planet Hollywood Adult Scene Cancun, An Autograph Collection All- Inclusive Resort - Adults Only, Cancun ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Carretera A Punta Sam, Sm006 Mza 002 Lote 07-08, Z, Cancun, Mexico, 77400

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

STAR Class Junior Suite

Max:

4 persons

585 sq. feet

Bed options:

2 King Size Beds

Shower

Air conditioning

room details

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Junior Suite

Max:

4 persons

585 sq. feet

Bed options:

2 King Size Beds

Shower

Air conditioning

room details

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STAR Class Junior Suite Swim Out

Max:

4 persons

585 sq. feet

Bed options:

2 King Size Beds

Shower

Air conditioning

room details

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Cancun 4.0 mi

Airports

Isla Mujeres (ISJ) 6.8 mi

Cancun (CUN) 14.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Stunning Ocean View

“We stayed in the Star Class Directors Suite and it was absolutely beautiful. The room offered a stunning ocean view that made our wedding anniversary feel special every time we looked out the window. It was also very comfortable, providing the perfect romantic escape.” view full review

Enjoyable Room Service

“The food options were quite good at the resort, but we particularly loved the chicken tenders that we ordered through room service. It was good to enjoy a delicious meal while relaxing in our suite.” view full review

Exciting Activities

“One of the highlights of our trip was the 'Fast Drivers' driving experience, where we got to drag race controlled vehicles. It was such a fun and exhilarating activity that added excitement to our vacation.” view full review

Fun Amenities

“The resort was packed with amenities and activities to keep us entertained. We appreciated the variety of options available, which made our stay enjoyable and allowed us to try new experiences throughout the trip.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed

Sports & Fitness

Fitness centre

Services

Room service

Dining

Restaurant
Bar/ Lounge area

Spa & Leisure

Infinity pool
Beach access
Garden area
Spa & wellness centre
Sauna

Room features

Air conditioning
Sitting area
Terrace
Ironing facilities

Bathroom

Free toiletries

Location

Carretera A Punta Sam, Sm006 Mza 002 Lote 07-08, Z, Cancun, Mexico, 77400

Map view

Carretera A Punta Sam, Sm006 Mza 002 Lote 07-08, Z, Cancun, Mexico, 77400

City landmarks

Puerto Juarez 77500Mexico

El Meco Archaeological Site

2100 ft

El Meco

2100 ft

Market

Mercado 28

3.7 mi

Church

Catholic church Maria Estrella del Mar

2100 ft

Puerto Juárez-Punta Sam Hwy Km 1.5

All Ritmo

2500 ft

Mall

Gran Puerto

1.7 mi

Ferry

1.7 mi

Carretera Federal a Merida-Puerto Juarez Km. 301. 500 Mts.

Bioparque y Albergue Animal Chan Tamam

2.1 mi

Punta Sam

Puerto Amada

2.2 mi

Salon del Reino de los Testigos de Jehova

2.3 mi

Church

Iglesia de Nuestra Senora del Carmen

2.5 mi

Calle Vialidad s/n

Asterix

2.4 mi

Avenida Tulum

Tulum Avenue

3.0 mi

Septimo Dia Adventist Church

2.8 mi

Golf Course

Puerto Cancun

2.9 mi

Toro Valenzuela Stadium

3.2 mi

Park

Parque Urbano Kabah

3.0 mi

Square

Las Palapas

3.5 mi

Golf Course

Puerto Cancun Golf Course

3.0 mi

Cancun Government Palace

3.5 mi

Church

Cristo Rey Church

3.5 mi

Airport

Ka'Yok' Planetario de Cancun

3.8 mi

Stadium

Beto Avila Stadium

4.4 mi

Cancun Bullfight ring

4.2 mi

Avenida Yaxchilan SM

Casa de Cultura Cancun

4.0 mi

Cnr Avs Bonampak & Sayil Bullring SM 4A Lote 1

Plaza de Toros Cancun

4.1 mi

Church

Parroquia de Cristo Resucitado

4.3 mi

Museum

Museo Iconografico de La Carrera Panamericana Cancun

4.2 mi

House of Culture

4.3 mi

Avenida Puertos 32

Catedral de la Santisima Trinidad

4.3 mi

Nearby

Puerto Juárez-Punta Sam Hwy Km 1.5

All Ritmo

1900 ft

Restaurants

Restaurante Kukulcan

100 ft

Restaurant

Reviews and Ratings <br />

Feedback from previous guests about their experience.

54%

loved the resort and would return for another relaxing stay

Helpful staff

Various options available

Uncomfortable room temperature

Distance from attractions

5.4/10

Guest rating

Rooms

5.0

Location

5.4

Service

5.4

Dining

5.8

Charlotte

United Kingdom, February 2025

5.0/10

I had a frustrating experience during my stay. The rooms were uncomfortably hot, and I had issues with my room arrangement. While the service was decent, I felt it could have been more accommodating. The location wasn't ideal, as it was quite far from the main attractions. Overall, it didn’t provide the comfort I hoped for during my vacation.

Rooms

5.0

The room smelled like mildew and was uncomfortably hot. Despite requesting a double bed, I initially received a single queen, which required a frustrating back-and-forth with the staff.

Service

6.0

The service was decent overall but felt overwhelmed at times. I appreciated the effort, but it lacked the warmth and attentiveness that would have made a difference.

Location

5.0

The hotel is about an hour from the airport and quite far from the main areas in Cancun, which made everything feel less accessible.

Dining

Facilities

Helpful staff

Uncomfortable room temperature

Darren

United Kingdom, February 2025

5.6/10

My stay at the resort spa had its ups and downs. The rooms were clean but quite hot, and I found some bugs that were a bit bothersome. The service had its moments, with helpful staff when I tipped, but it took a long time to get maintenance to address issues. The location was an hour from the airport, which felt inconvenient. Dining options were decent but not diverse enough for my taste. Overall, while there were some enjoyable aspects, there were definitely things that need improvement.

Rooms

6.0

The room was clean, but it got ridiculously hot despite the ceiling fan. I also noticed some bugs around, which was off-putting.

Service

5.0

Service was a mixed bag; some staff were helpful if tipped well, but I faced delays when I needed maintenance.

Location

5.0

The location was an hour from the airport, making it feel a bit far out from where the main attractions were.

Dining

6.0

Dining options were limited, and while the food was fine, I really wished there were more selections to choose from.

Facilities

6.0

The overall facilities were okay, but there’s definitely room for enhancement to make the experience feel more luxurious.

Andrew

United Kingdom, February 2025

5.0/10

My stay at the hotel had its ups and downs. While the staff worked hard to address issues, I found the rooms quite uncomfortable due to cleanliness and mosquito problems. It’s positioned away from the bustling hotel zone, which had its pros and cons in terms of ease. Overall, it offers decent value but can use significant improvements.

Rooms

5.0

Unfortunately, the room had a strong smell of mildew, and I had to request staff to spray it due to many mosquitoes. It was a long trek to switch to a room with a double bed, and even then the air conditioning was frustratingly ineffective.

Service

6.0

The service was trying its best, but the response time for the spraying request was quite long. While the staff was accommodating, their efforts felt a bit overwhelmed when it came to room issues.

Location

5.0

The location is about an hour from the airport and sits outside the primary hotel zone, which was okay but made getting to attractions a bit harder. It's not the most convenient setup, especially on rainy days.

Dining

5.0

The dining options were fine, though I wished for more variety. It felt somewhat mediocre, especially for a resort spa.

Facilities

6.0

The facilities were decent, but nothing extraordinary stood out during my stay. The overall atmosphere could use a bit more maintenance.

Efforts from staff

Mildew smell in room

Emerson

United Kingdom, September 2024

6.2/10

I had mixed feelings about my stay at this hotel. The rooms were clean and pretty, but the temperature issue was quite frustrating, especially after a long day. The service seemed overwhelmed and less accommodating than I expected, which took away from the experience a bit. Overall, it was a comfortable place to relax, but there are some areas that need improvement.

Rooms

7.0

The rooms were clean and had a pleasant appearance, though we faced issues with the temperature, which made for an uncomfortable stay at times.

Service

5.0

The service felt overwhelmed and not as helpful as I've experienced at other hotels, which was disappointing.

Location

6.0

The hotel is a bit far from the airport and removed from the main hotel zone, which can be inconvenient.

Dining

6.0

The dining options were okay, but I wished there were more selections available.

Facilities

7.0

The facilities were decent, but nothing overly impressive. I expected a bit more given the resort spa designation.

Daniel

United Kingdom, September 2024

5.6/10

I had a bit of a mixed experience at this hotel. The rooms had a musty smell and the air conditioning didn't work properly, which made things uncomfortable during my stay. The location was quite far from the airport and the main attractions, but on the plus side, the variety of dining options was decent. While the service could have been improved, especially with the cleanliness, I appreciated some amenities available on site.

Rooms

5.0

The room had a persistent damp smell and was uncomfortably hot. We had to change rooms after initially receiving a single queen bed instead of the double we had requested.

Service

5.0

The service was hit or miss; it took quite a while for staff to assist us with a mosquito problem and they only got it sorted after we overwhelmed them with requests.

Location

6.0

The hotel is about an hour from the airport and not in the main tourist area, which made going out a bit of a hassle.

Dining

6.0

Dining options were plentiful, but the quality was mediocre and could use more variety.

Facilities

7.0

Facilities were decent, with certain amenities available to enhance the stay, but overall, I think they could do more to maintain them.